Vorwerk's Return Policy

 If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. We highly encourage any customer who purchases a Thermomix® to take advantage of the personalized service we offer by booking a Welcome Service. You can book one by emailing service@thermomix.us.   

If you still wish to return your purchase, the following conditions will apply to all Products except those marked as “non-refundable” on your order.  


If you return a Product that is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund. 


Return Process 

To return a Product, you must contact our Customer Service Department at 1-888 867-9375 before returning any Product. You may either purchase the return shipping label, as well as coordinate the return shipping logistics, directly with a carrier, or purchase a return shipping label directly from us. If you choose to purchase a shipping label from us, our Customer Service Department will provide you with an invoice for the shipping label and a shipping label following payment. We are not responsible for a Product returned without our provided shipping label. 


Return Method and Timing 

Your refund will be processed after the item has been received by us and we have assessed the Product’s condition.  


Special Considerations  

Original shipping fees will not be refunded.